Robbie's: Chow Chow

Delivery & Shipping Policy

New Zealand

ORDER PROCESSING: 

We send nationwide orders out on the courier Monday to Thursday (there are exceptions to this being public holidays as we are not open on these days).  For local orders we send these out on the courier Monday to Friday (with the same exception).  Orders received after 7am daily will go into the next processing day.

Please allow a day or 2 to process your order. Orders placed over the weekend/public holiday will be processed within 1-2 business days.  Processing may take 3 working days at most.

Rannoch@homegrown orders are on a different delivery/pickup timeline to the above as with quarter, half and whole beasts the timeline to process is longer, approximately 2 weeks.

Expect an email with track and trace details the day your order is being processed and dispatched from our butchery to let you know your order is on the way!  Once we raise the address label in the morning you will be emailed with these details.  Sometimes there will be nothing to see until your farm fresh meat box has been physically picked up that day by the courier, has its first scan and is in transit.  For nationwide deliveries the courier picks up from us at 437b Queen Street, Masterton at approximately 4.00pm.  The local courier picks up in the morning at approximately 11.00am.

Please note we do not send orders to a P O Box address.

STORE PICKUP:

Click and Collect Orders can be picked up daily Monday to Saturday totally free to use with a 5-minute carpark out the back.  The pickup times are Monday to Saturday 11.30am till 1.30pm.  To access click and collect you need to follow your normal order process however you will need to select Store Pickup, from here you select your pickup day and time.  You then come instore to collect your purchase.  Order must be in by 12am for pick up the following day.

We have detailed our courier and shipping fees for our online customers below. If you have any questions about our shipping options please contact us at store@homegrownbutchery.co.nz or call us on 06-377 7951

Shipping Costs 

*Excludes Rannochs @ Homegrown & South Island. Please scroll down to view rates

All South Island Orders: $40 

Rannochs @ Homegrown Shipping Costs

Due to the large size and packaging required to ship a quarter, half or whole carcass, the Rannochs @ Homegrown products have their own courier costs. The Rannochs @ Homegrown products are excluded from the free shipping offer and are only available to ship within the North Island.