We are committed to ensuring that the product we deliver is of a high standard. It is important to us that we act quickly to resolve any problems that arise.

Customers should contact us regarding any problems or concerns they have. We aim to give you complete service and satisfaction within the shortest time frame possible.

We will act in accordance with the New Zealand Consumer Guarantees Act 1993, and the Fair Trading Act 1986. As well as the EU's GDPR regulations. 

In the event of any cancelled order, direct debit payments will be refunded in accordance with the Consumers Guarantees Act 1993.

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Privacy Policy

Privacy Policy

Toviewadream FARMING LTD and Homegrown Butcher and Pantry Limited

Our Privacy Policy
Toviewadream FARMING LTD and Homegrown Butcher and Pantry Limited (with Homegrown Farm Fresh Meats) values the privacy of the individuals who use our website. This Privacy Policy explains how we collect and use information from those who use our website and have signed up to receive emails from us. What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Our site is hosted and run by Shopify who have end to end encryption on all data. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via
Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies? 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, It won't affect the user's experience .

Third-party disclosure

This Site uses, a Facebook Pixel which allows us to track what you do on our site. The Facebook Pixel also allows us to retarget our advertisements to you if you have already visited our website and make our advertisements more effective by following the data of what to post and who it should be targeted at. As well as creating an audience of what you like, your demographics and interests, so we can target our products more effectively to other similar audiences.

To advertise, we also use MailChimp, an email marketing software which allows us to securely manage your data, allowing us to design and send you emails and newsletters.

Our payment processors are PayPal, Shopify Payments, Shopify POS and Part Pay. These payment gateways are a server which connects our website to the one or more payment switches or processor network. It lets our website register know whether a charge is approved by your bank and then submits your charges for settlement. Payment gateways enable online transfer of money by communicating with different parties involved in the transaction. We use, what we believe to be the safest payment processors, to ensure that your data is safe and secure.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

User Access Request:
Under GDPR, you can request a User Access Request. If you request this information we will provide
you with a report within 30 days of your request. In this report we will provide you with:

 What personal information pertaining to you is being processed
 Why this information is being processed
 Who has access to this personal information about you
 How this personal information is being used in automated decisions
 What processes are using this information
If you would like a User Access Request, please contact: ali@homegrownfarmfreshmeats.co.nz

If at any time you would like to unsubscribe from receiving future emails, you can:
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

www.homegrownfarmfreshmeats.co.nz
P: 06-377 7951

E: store@homegrownbutchery.co.nz
Last Edited on 2020-09-13

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Refunds

Whenever possible, Homegrown Farm Fresh Meats and Homegrown Butchery will replace damaged or faulty goods; otherwise a full refund will be issued.

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Updating Personal Information

If your details change, you're entitled to change or correct your personal information that we hold.  Just get hold of us and let us know at store@homegrownbutchery.co.nz