Our Commitment To You
We are committed to ensuring that the product we deliver is of a high standard. It is important to us that we act quickly to resolve any problems that arise.
Customers should contact us regarding any problems or concerns they have. We aim to give you complete service and satisfaction within the shortest time frame possible.
We will act in accordance with the New Zealand Consumer Guarantees Act 1993, and the Fair Trading Act 1986. As well as the EU's GDPR regulations.
In the event of any cancelled order, direct debit payments will be refunded in accordance with the Consumers Guarantees Act 1993.
Toviewadream FARMING LTD and Homegrown Butcher and Pantry Limited
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Our site is hosted and run by Shopify who have end to end encryption on all data. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via
Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, It won't affect the user's experience .
This Site uses, a Facebook Pixel which allows us to track what you do on our site. The Facebook Pixel also allows us to retarget our advertisements to you if you have already visited our website and make our advertisements more effective by following the data of what to post and who it should be targeted at. As well as creating an audience of what you like, your demographics and interests, so we can target our products more effectively to other similar audiences.
To advertise, we also use MailChimp, an email marketing software which allows us to securely manage your data, allowing us to design and send you emails and newsletters.
Our payment processors are PayPal, Shopify Payments, Shopify POS and Part Pay. These payment gateways are a server which connects our website to the one or more payment switches or processor network. It lets our website register know whether a charge is approved by your bank and then submits your charges for settlement. Payment gateways enable online transfer of money by communicating with different parties involved in the transaction. We use, what we believe to be the safest payment processors, to ensure that your data is safe and secure.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
User Access Request:
Under GDPR, you can request a User Access Request. If you request this information we will provide
you with a report within 30 days of your request. In this report we will provide you with:
What personal information pertaining to you is being processed
Why this information is being processed
Who has access to this personal information about you
How this personal information is being used in automated decisions
What processes are using this information
If you would like a User Access Request, please contact: email@example.com
If at any time you would like to unsubscribe from receiving future emails, you can:
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
P: 06-377 7951
Last Edited on 2020-09-13
Whenever possible, Homegrown Farm Fresh Meats and Homegrown Butchery will replace damaged or faulty goods; otherwise a full refund will be issued.
Updating Personal Information
If your details change, you're entitled to change or correct your personal information that we hold. Just get hold of us and let us know at firstname.lastname@example.org